Hotel Analytics

Analyse and compare your on-line reputation and accomodation prices with direct competitors at any time, listen to your guests opinion and do in-depth analytics of your OPERA PMS data.

09.-11.10.2019. Rimini, Italy
04.-07.11.2019. London, UK
04.-07.03.2020. Berlin, Germany
10.2020. Istanbul, Turkey

How can DWEM Hospitality help you to grow your hotel business

No other industry is as vulnerable and effected by online reputation and price changes as the hospitality industry.

DWEM Hospitality modules

DWEM Hospitality is all-in-one solution for price comparison, online reputation management, guest satisfaction tracking and advanced Business Analytics.


Price Comparison

DWEM Hospitality Price Comparison module allows hotels to analyse, track and detaily compare own and competitor prices. Any number of chosen hotels are analysed, compared and indexed, allowing hotels managers to determine best pricing for available accomodation types.

  • Supports single-property and multi-property revenue managers
  • Rate parity analytics
  • KPIs, comparison charts and most important metrics included in Dashboards

Online Reputation

DWEM Reputation module has a range of functions essential for hotels to identify immediately any adverse changes in online reputation.

  • Analyse and compare reputation through as many OTAs, review sites, social networks and individual web sites as required
  • Compare your hotels online reputation to competitor's
  • Track metrics about how online reputation affects price changes

Guest Satisfaction Tracking
(in-stay and post-stay surveys)

DWEM Hospitality Survey module is a combination of in-stay and post-stay survey solution and advanced analytics that uses survey results.

  • Tracking guest satisfaction while in property and after leaving the property
  • Analyse customer loyalty metrics changes through time
  • Rank guest satisfaction with the property and its services to gain on-time insight into the lowest performing categories

Business Intelligence

Business Intelligence for OPERA PMS is robust Business Intelligence/Data Warehouse solution that ensures business users possibility of advanced, ad-hoc, analytics and visualization of data which comes from Oracle OPERA PMS.

  • Gain all needed information to support your decision in a moment
  • Easy integrate other data sources with OPERA PMS
  • Independently produce all needed reports and data visualizations
  • Share reports with your colleagues securely

Integration with biggest OTA and social media sites.


What our clients say about DWEM Hospitality solution.

Gordan Šušak

Hotel Dubrovnik, Zagreb

"Nowadays it is very important to have quick reaction to the guest reviews of the services we offer. DWEM Hospitality has given us exactly that and enabled Hotel Dubrovnik to monitor our online reputation and communicate with our guests in new ways, bringing our business up to date."

Lea Konjević

Plava Laguna d.d.

"We are extremely happy to be working with ALFATEC Group and with the solutions they offered us. Using the DWEM Price Comparison solution has enabled us to automate our price comparison service through the delivery of personalised reports."